FREE SHIPPING AND CASH ON DELIVERY NATIONWIDE
09509998819 modernkusinaph@gmail.com
FREE SHIPPING AND CASH ON DELIVERY NATIONWIDE

Shipping Policy

SHIPPING INFORMATION

  • Where is the item coming from?

    The majority of our inventory is sold from our warehouses in abroad. That being said, sometimes your order may come in different packages at different times.

  •  Where do you ship and how much it cost?

    We provide nationwide shipping and Cash On Delivery. The product price includes FREE SHIPPING. 

  • How long my order will take to be delivered?

    We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

    According to our results on delivering more than 50.000 orders, it may  take anywhere from 5-7 days on average. Below are the most typical time frames for your region:

     Location Estimated Shipping Time
    Metro Manila 2-5 days
    Provinces 3-7 days

    Please note this can be affected due to Holidays, weather conditions and others.
  • How can I track my order?

    We will send you the tracking code of your orders to the e-mail provided within 1-3 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 5-10 business days after you receiving that e-mail.
    Please contact us if you do not receive tracking confirmation within those days. You can also track your order using the Track My Order Link in the Menu.

  • The courier tried to deliver the package but I wasn't at home, what should I do?

    Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.

  • I ordered multiple items but I have only received one/some of them. Why?

    We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages.  Please allow some time for all of your items to arrive.

  • I tracked down my order and the status says Return to Sender, what should I do?

    In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

    As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.